Help & Questions

How can we help?

We want shopping with OraMelle to feel simple from start to finish. Here are answers to some of the most common questions.

How long does shipping take?
Delivery times may vary depending on the product and destination. You’ll receive tracking information once your order has shipped so you can follow its progress.

How can I track my order?
Once your order ships, we’ll send tracking information to the email address provided at checkout.

Can I change or cancel my order?
If you need to make a change, please contact us as soon as possible after placing your order. We’ll do our best to help, but changes or cancellations cannot be guaranteed once an order has begun processing.

What if my item arrives damaged or incorrect?
Please contact us with your order information and photos of the item so we can review the issue and help with the next steps.

What is your return policy?
Return eligibility and instructions are outlined in our Return Policy. Please review the policy before requesting a return.

Do you have a question that isn’t answered here?
We’re happy to help. Visit our Contact page to get in touch with us.