Refund policy

30-Day Return Policy

We want you to feel confident shopping with OraMelle. We accept return requests within 30 days of delivery for eligible items.

To be eligible for a return, your item must be unused, unopened, and in the same condition in which you received it, including its original packaging. Proof of purchase may be required.

Hygiene & Personal Care Items

For health and hygiene reasons, oral-care and personal-care products that have been opened, used, or had their protective seal removed cannot be returned unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible so we can review the issue and make it right. Photos or other documentation may be requested.

Starting a Return

Please contact us before sending any item back. If your return is approved, we will provide return instructions and the appropriate return destination. Items sent back without first requesting a return may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges, if applicable, are non-refundable.

Cancellations

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.

Refunds

Once an approved return is received and inspected, we will notify you of the refund decision. Approved refunds will be issued to the original payment method. Your bank or card provider may require additional time to process and post the refund.

Questions

If you have questions about a return or refund, please contact OraMelle through our Contact page.