Shipping policy

SHIPPING POLICY

Thank you for shopping with OraMelle! We’re committed to making your ordering experience as smooth as possible. Please review our shipping information below before placing your order.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after your order is placed.

Business days are Monday through Friday, excluding weekends and holidays.

During periods of high order volume, promotions, holidays, or other unforeseen circumstances, processing may take slightly longer.

SHIPPING & DELIVERY

We currently offer free standard shipping on eligible U.S. orders.

After your order has been processed, estimated delivery is generally within 5–10 business days.

Please note that delivery times are estimates and are not guaranteed. Carrier delays, severe weather, holidays, high shipping volumes, or other circumstances outside of our control may affect delivery times.

TRACKING YOUR ORDER

Once tracking information becomes available, it will be sent to the email address provided at checkout.

Please allow some time for your tracking information to update after it has been issued by the carrier.

MULTIPLE PACKAGES

In some cases, items within the same order may be fulfilled separately. This means your order may arrive in more than one package or at different times.

If this happens, you will not be charged additional shipping fees because your order was divided into multiple shipments.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

OraMelle is not responsible for orders delivered to an incorrect address provided by the customer.

DELIVERY ISSUES

If your tracking information shows that your package was delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the shipping carrier.

If you still cannot locate your package, please contact OraMelle through our Contact page so we can review the situation with you.

DAMAGED OR INCORRECT ORDERS

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible. We may request photographs or other information to help us review the issue and determine the appropriate resolution.

For additional information regarding returns and refunds, please review our Return and Refund Policy.

SHIPPING RESTRICTIONS

At this time, shipping availability may vary depending on the product and destination.

If we are unable to fulfill or ship your order to the address provided, we will contact you and, when appropriate, issue a refund to your original payment method.

QUESTIONS

If you have questions about your order or shipping, please contact OraMelle through our Contact page.